Normandie Wragg is the CEO of Maltby Centre, joining on August 14, 2023, with more than 30 years of non‑profit leadership experience across children’s mental health, autism services, the arts, education, health, and social care.

Before returning to Canada, Normandie served almost 10 years at Nugent, 7 years as CEO, a major UK non‑profit UK experience of a complex not-for-profit organization 600 staff, $41m turnover, $30m in assets (investment portfolio, land and buildings) and two subsidiaries. Experienced with joint ventures and capital builds.

She holds a master’s degree in management and leadership in Health and Social Care and is known for her strategic, equity‑minded, and collaborative leadership grounded in the Intent‑Based Leadership philosophy.

• 2025 and 2026 RBC Canadian Women Entrepreneur Awards, Nominee
• 2025 Kingston Business Award – Non Profit category winner
• 2023 UK Power Women’s ‘Power List’
• 2023 Nugent iACCORD Award Special Recognition for service
• 2023 Two nominations with the Northern Power Women Awards: Power List and Levelling Up Leader
• Finalist Echo Liverpool Business Person of the Year 2022 and Finalist Third Sector Leader of the Year 2022
• 2022 Liverpool Chamber of Commerce Finalist Responsible Business – Social & Governance Award

Normandie also brings extensive board and governance experience. She is currently a Board Director at Children’s Mental Health Ontario (CMHO) (2024–present) and has held multiple UK board roles, including Chairperson of The 800 Group, Member Chairperson of Nugent Academy Trust, Chair of Mersey Swing, and Vice Chair of the Board of Directors for the Independent Children’s Homes Association (ICHA).

Her career is driven by a deep commitment to improving outcomes for children, youth, and families, and she is dedicated to leading the Maltby Centre in delivering high‑quality, compassionate services to the communities it supports.

Karen’s role as Director of Clinical Programs & Services oversees the operations of Child & Youth Mental Health and Autism Services.

Karen has 15 years of experience working to support children and youth in education and social services.

Karen has a Bachelor of Health Sciences Degree, a Bachelor of Education Degree, and a Masters of Health Administration.

She worked at Maltby for over three years managing the Autism Services department before taking on the new Director role. Karen led the expansion into the Kingston community of a not-for-profit organization that works with volunteers to provide free, specialized, in-home childcare for mothers with cancer. Karen believes that by building on strengths with the right supports, everyone has the potential to learn, grow, and live their best lives.

At Maltby Centre, we work with families to support them through challenging times, while empowering them with knowledge and tools to grow and succeed. Karen has volunteered over the years coaching youth sports including badminton and volleyball. She supports local initiatives such as food drives and is a member of the Beta Gamma Sigma International Honor Society. Having spent 8 years living abroad, Karen enjoys travelling and experiencing new cultures.

She is an avid fisherwoman in the summer and is a super fan of the Toronto Raptors.

Licensed Paralegal and Certified Human Resources Professional / Leader. Combination of academic qualifications including commerce, conflict resolution, public administration, and legal services. Over twenty-five years of experience in the field of human resources in both private and public organizations. Extensive experience in occupational and non-occupational disability management. Advanced knowledge of alternative dispute resolution techniques and practiced in coaching and mediating. Diverse corporate management and leadership experiences. A self-motived continuous learner with a positive outlook and a systems-wide thinker who tackles challenging situations with a people-centered and collaborative approach.